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Collections Representative

The Collections Representative is responsible for timely collection of open invoices from an assigned portfolio of B2C customer accounts. The individual will work closely to ensure prompt payment, resolve billing inquiries and support customer service.


  • Review aging reports and perform collection communications with clients via phone and email
  • Escalate the collections process in accordance with company policy
  • Identify high risk accounts and advise management
  • Work closely with Billing and Client Services to troubleshoot billing issues
  • Conduct all communication in a professional and positive manner
  • Provide outstanding customer service

Preferred Requirements:

  • No Experience Required
  • Strong analytical skills, technical accounting and finance
  • Intermediate Excel skills
  • Must possess strong verbal and written communication skills

 DNA is committed to diversity in its workforce. DNA is an equal employment opportunity employer and  considers qualified applicants without regard to gender, sexual orientation, gender identity, race, veteran or disability status. Women and people of color are encouraged to apply.

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